PEACEPURR HELP CENTER
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Find quick answers about PeacePurr products, daily use, subscriptions, orders, shipping, returns, and more.
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COMMON QUESTIONS
Quick Answers
Start here for answers to the questions we expect cat parents to ask most often.
Which PeacePurr product is right for my cat?
PeacePurr currently focuses on three daily wellness formulas:
- SENIOR MOBILITY+ URINARY SUPPORT — everyday mobility, joint, and urinary wellness support.
- SENIOR DIGESTIVE+ HAIRBALL SUPPORT — digestive balance and hairball support.
- SENIOR CALM + DIGESTIVE SUPPORT — calm behavior, routine comfort, and digestive balance.
How much should I give my cat each day?
Follow the feeding guide shown on the applicable product page and product packaging. Current PeacePurr routines use one, two, or three product units per day depending on the applicable feeding guidance.
Where can I find ingredient and formula information?
Each product page includes product-specific ingredient information, directions, and feeding guidance. You can also visit our Ingredients page to learn more about the role of selected key ingredients.
How does Subscribe & Save work?
Choose an eligible PeacePurr product and select Subscribe & Save to receive 15% off eligible recurring orders. The delivery and billing schedule depends on the product you choose.
Can I pause, skip, update, or cancel my subscription?
Yes. You can manage your subscription before your next billing date. Canceling a subscription stops future renewals but does not automatically cancel an order that has already entered processing, fulfillment, or shipping.
Can I change or cancel an order after placing it?
Contact customer care as soon as possible. We’ll review the order status and let you know what options are still available. Orders that have already entered processing, fulfillment, or shipping may no longer be eligible for cancellation.
How long does shipping take?
Most orders are processed within 1–2 business days. Standard U.S. shipping is estimated to arrive within 3–7 business days after the order has been processed and shipped. Free standard U.S. shipping is available on orders $50+.
How can I track my order?
Tracking information is sent by email after your order ships. Carrier tracking updates may take approximately 24–48 hours to appear.
What is the 30-Day Satisfaction Promise?
PeacePurr offers a 30-Day Satisfaction Promise from the date your order is delivered. If you are not satisfied with your product, contact customer care within 30 days of delivery so we can review your request and help determine an appropriate solution.
What should I do if my order arrives damaged, defective, or incorrect?
Contact customer care as soon as possible with your order number and clear photos or videos when available. After review, we may provide a replacement, refund, or another appropriate solution.
How long does a refund take?
Approved refunds are issued to the original payment method. After processing, please allow approximately 5–10 business days for the refund to appear on your bank or card statement. Actual timing may vary depending on your payment provider.
STILL NEED HELP?
We’re Here to Help
For product, order, subscription, shipping, or return questions, contact PeacePurr Customer Care.
Email: support@peacepurr.com