Returns & Refunds, Made Simple
We want every PeacePurr customer to shop with confidence. If something is not right with your order or product, our customer care team is here to help.
Start by contacting us within the applicable 30-day window. We’ll review your request and help determine the appropriate next step based on your order and the circumstances.
Our Approach to Returns & Refunds
Clear support, a straightforward review process, and practical next steps when something is not right with your PeacePurr order.
30-Day Satisfaction Promise
Contact us within 30 days of delivery if you are not satisfied with your PeacePurr product.
Contact Us First
Please contact our customer care team before sending anything back so we can review the issue and provide the appropriate next step.
Practical Resolutions
Depending on the circumstances, we may offer a refund, replacement, or another appropriate resolution after reviewing your request.
How to Request a Return, Refund, or Replacement
Contact our customer care team within 30 days of delivery and provide a few details so we can review your request efficiently.
Tell Us About Your Order
- Your order number
- The email address used for the order
- A brief description of the issue
Include Photos or Videos
If an item arrived damaged, leaking, defective, or incorrect, clear photos or videos can help us understand the issue and review your request.
Different Situations, Clear Next Steps
The appropriate resolution depends on the product condition, order details, and the circumstances of the request.
You May Not Need to Send It Back
Because PeacePurr products are pet wellness supplements, opened products may not need to be physically returned in every case.
Please contact us before returning anything. Products sent back without prior approval may not be accepted.
Contact Us as Soon as Possible
If your order arrives damaged, leaking, defective, or different from what you ordered, contact us with your order number and clear photos or videos when available.
After review, we may provide a replacement, refund, or another appropriate solution.
Original Shipping Charges
Original shipping charges are generally non-refundable.
An exception may apply when the issue results from a fulfillment error, damaged or defective item, or an incorrect product sent by us.
After Your Refund Is Approved
Approved refunds are issued to the original payment method used for the order.
After the refund has been processed, please allow approximately 5–10 business days for it to appear on your bank or card statement. Actual timing may vary depending on your payment provider.
Requests That May Not Be Eligible
A return or refund request may not be eligible when:
- The request is submitted more than 30 days after delivery
- A product is returned without prior approval from PeacePurr customer care
Eligibility and the appropriate resolution are determined after review of the order and the circumstances of the request.
Subscription Orders
Subscription orders are covered by this Returns & Refund Policy in the same way as other eligible PeacePurr orders.
Canceling a subscription stops future renewals but is separate from requesting a refund, replacement, or other resolution for an order that has already been placed.
For subscription renewal, billing, management, or cancellation details, review our Subscription Policy.
Looking for Delivery Details?
Shipping charges, processing times, delivery estimates, and tracking details are covered in our Shipping Policy.
Our Customer Care Team Is Here to Help
Tell us what happened and include your order number. We’ll review your request and provide the appropriate next steps.
PeacePurr may update this Returns & Refund Policy from time to time. The version published on this page will apply to purchases made through the PeacePurr website.
More Comfort. More of Themselves.
Thoughtful daily wellness for adult and senior cats.