Privacy Policy

Information We Collect

The information we collect depends on how you interact with PeacePurr. It may include information you provide directly to us, such as:

• Name and contact information, including your email address and phone number when provided
• Shipping and billing information
• Account and subscription information
• Order, transaction, return, and refund information
• Customer service communications
• Reviews, feedback, survey responses, waitlist information, or other content you choose to submit

When you use our website, we may also collect information automatically, including:

• IP address and approximate location derived from your IP address
• Device, operating system, and browser information
• Pages and products viewed
• Referral source and advertising campaign information
• Cart, checkout, purchase, and other website interaction data
• Cookie identifiers and similar online identifiers

How We Use Information

We use personal information to operate PeacePurr, provide the products and services you request, and support our business operations.

This may include using information to:

• Process, fulfill, and manage orders
• Send order, payment, shipping, and tracking communications
• Manage subscriptions and recurring orders
• Provide customer support and respond to questions
• Process returns, refunds, replacements, or other order issues
• Maintain accounts and website functionality
• Improve our website, products, customer experience, and business operations
• Measure website and advertising performance
• Send marketing communications where you have chosen or permitted us to do so
• Detect fraud, abuse, security incidents, or unauthorized activity
• Comply with legal, regulatory, accounting, and operational requirements

Payments

Payment transactions are processed through payment providers used by our website. Those providers may collect and process payment credentials necessary to complete your transaction.

PeacePurr may receive information such as billing details, transaction identifiers, payment status, payment method type, and other information needed to manage your order, but payment providers handle payment information according to their own privacy and security practices.

Cookies & Similar Technologies

PeacePurr and the service providers we use may use cookies, pixels, tags, and similar technologies to operate the website and understand how visitors interact with it.

These technologies may support functions such as:

• Keeping products in your cart and supporting checkout
• Remembering preferences and maintaining website functionality
• Understanding website traffic and visitor behavior
• Measuring advertising performance and attribution
• Helping us understand which campaigns or content bring visitors to PeacePurr

You may be able to manage cookies through your browser settings and through any privacy or cookie controls made available on our website. Disabling certain cookies may affect website functionality.

Analytics & Advertising

We use analytics and advertising technologies to understand website activity, measure campaigns, and improve our marketing. These currently include Google Analytics and Meta technologies used on the PeacePurr website.

These services may receive online identifiers, device information, IP-derived information, pages or products viewed, referrals, and information about interactions with our website or advertising.

We may add, remove, or change analytics and advertising providers as our website and marketing operations develop. When our privacy practices materially change, we will update this policy as appropriate.

Email & Marketing Communications

If you choose to receive marketing communications from PeacePurr, we may send product updates, educational content, promotions, brand news, or other marketing messages.

You can unsubscribe from marketing emails using the unsubscribe link included in the message. Transactional or service-related communications, such as order confirmations, shipping notices, subscription notices, or customer service messages, may still be sent when necessary.

How We Disclose Information

We may disclose personal information to companies and service providers that help us operate PeacePurr, including:

• Payment processors
• Shipping, warehouse, and fulfillment providers
• Website hosting, ecommerce, and technology providers
• Email and customer communication providers
• Analytics and advertising providers
• Customer service, fraud prevention, and security providers
• Professional advisers when reasonably necessary

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect our rights or customers, investigate fraud or security incidents, or complete a business transaction such as a merger, acquisition, restructuring, or sale of assets.

PeacePurr does not sell personal information in exchange for money. However, some disclosures involving analytics or advertising technologies may be treated as a “sale,” “sharing,” or targeted advertising under certain U.S. state privacy laws. Where applicable law gives you the right to opt out of those activities, you may exercise that right as described below.

Your Privacy Choices & Rights

Depending on where you live and the laws that apply to PeacePurr, you may have rights regarding your personal information.

These rights may include the ability to:

• Request information about personal information we collect and use
• Request access to certain personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a portable copy of certain information where applicable
• Opt out of certain sales, sharing, or targeted advertising activities where applicable
• Limit certain uses or disclosures of sensitive personal information where applicable
• Appeal certain decisions regarding privacy requests where applicable

To submit a privacy request, contact us at support@peacepurr.com or through our Contact page.

We may need to verify your identity or request before completing certain privacy requests. We will not discriminate against you for exercising privacy rights protected by applicable law.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing products and services, maintaining business and transaction records, resolving disputes, preventing fraud, meeting legal or accounting requirements, and protecting our rights. Retention periods may vary depending on the type of information and why it was collected.

Data Security

We use reasonable administrative, technical, and organizational measures intended to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, online service, payment system, or method of electronic transmission can be guaranteed to be completely secure, so we cannot guarantee absolute security.

Children’s Privacy

The PeacePurr website and ecommerce services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

If we learn that personal information from a child under 13 has been collected in circumstances where it should not have been, we will take appropriate steps to address the information in accordance with applicable law.

Third-Party Websites & Services

Our website may contain links to or interact with third-party websites, platforms, payment providers, carriers, or services. Their privacy practices are governed by their own policies, and PeacePurr is not responsible for the privacy practices of third parties that we do not control.

Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, technologies, or legal requirements change.

When we update this policy, we will publish the current version on this page and update the date shown above. Where required by applicable law, we may provide additional notice of material changes.

Terms of Service

Shipping Policy

Returns & Refunds

Subscription Policy